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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Peyton Schreiter

Peyton Schreiter

February 18, 2026

5  out of  5
rating by Peyton Schreiter
"Everyone at Shawn Kreifel’s office is so helpful and kind. They always respond to me quickly!"
We responded:
"Thank you for the review Peyton! It's an honor to work with you and Nick. We are here for you!"
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Connie Jelsma

February 13, 2026

5  out of  5
rating by Connie Jelsma
"Have had many years of excellent service. Great people to work with."
We responded:
"Thank you for the review Connie! So glad my dad connected us many years ago! We love working with amazing customers like you!"
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Owen Koepke

February 11, 2026

5  out of  5
rating by Owen Koepke
"Very helpful and easy to work with."
We responded:
"Thank you for the 5 Star review Owen. It's a pleasure working with you and your family. We aim to make insurance easy and look forward helping you through life's milestones!"
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David Schmidt

February 3, 2026

5  out of  5
rating by David Schmidt
"Rossi is so helpful and positive; everyone at State Farm makes that which seems confusing, less so :)"
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Patricia Stauss

January 30, 2026

5  out of  5
rating by Patricia Stauss
"Very personable and took time in explaining things."
We responded:
"Thank you for the review Patti. Our goal is to makes sure we outline options, make it SIMPLE and get coverage set up to meet your needs before something happens and you need your State Farm Insurance! Appreciate you!"
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Andrew Rotert

January 29, 2026

5  out of  5
rating by Andrew Rotert
"Friendly and informative for my home and auto insurance"
We responded:
"Thank you for the 5 Star Review. Look forward to working together to ensure your coverage changes as your needs change and to help you build for your future. Appreciate you!"
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Fred

January 29, 2026

5  out of  5
rating by Fred
"I called Shawn's office to get a quote, I compared it to several others and decided to go with State Farm. I worked with Angie who was wonderful to work with. I had a technical issues with accessing my online account which took All State's Corporate tech support and Angie who both had to make changes on their side. I figured this is take a while but low and behold it was completed the same day. Angie even called me back to make sure I had online access, nice job, thanks!"
We responded:
"Appreciate the review Fred! We always say there is insurance and then there is Shawn Kreifels State Farm Insurance. We leverage the personal local office with the largest insurer behind us. Look forward to working together for many years!"
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Kathy H

January 27, 2026

5  out of  5
rating by Kathy H
"Friendly, helpful, and lower premiums"
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Denise Borgmann

January 19, 2026

5  out of  5
rating by Denise Borgmann
"So appreciate the staff at Shawn Kreifels State Farm office, they're always so pleasant and helpful. Thank you Josh for spending time with us going through all the details and options for our homeowners policy."
We responded:
"Thank you for the review Denise. We have worked together for my entire career, time flies!! Fortunate to have great clients like you to work with! Our team is always available to make sure your coverage keeps up with any new things that happen in your life."
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Brenna Paul

January 16, 2026

5  out of  5
rating by Brenna Paul
"Josh was very friendly, responsive, and attentive to detail. He was patient with all of my questions. I also appreciated that I was able to communicate mostly via text message."
We responded:
"Thank you Brenna our team strives to make insurance simple for you. Of course we love to see our clients in person but will leverage all communication sources, phone, email, text, zoom...to take care of our clients in a timely fashion!"
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Matt Johnson

January 15, 2026

5  out of  5
rating by Matt Johnson
"Great experience. Very helpful. Highly recommend"
We responded:
"Thank you for the review, Matt. Appreciate you and looking forward to working together!"
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KBrady

January 14, 2026

5  out of  5
rating by KBrady
"Shawn Kreifels and his team have been wonderful to work with! They've been very helpful, knowledgeable, and extremely quick to respond. We recently bundled home and auto insurance through State Farm and are now paying less for auto insurance for two vehicles than we were paying another insurance company for just a single car. Highly recommend!"
We responded:
"Thank you so much for the review. Our goal is to make insurance SIMPLE and help design the insurance program that meets your needs and your budget. Look forward to working together for many years!"
Profile photo of Tad Hunt

Tad Hunt

January 5, 2026

5  out of  5
rating by Tad Hunt
"Great focus on building relationships. Detailed and positive never managed down previous carrier focused on SF and what it can do to meet our families needs"
We responded:
"We appreciate you and are excited to work with you family. Our agency prides itself on building relationships, educating on options to protect your family and reviewing your needs as your life changes. Looking forward to working together for many years!"
Profile photo of Chelsea Nicholson

Chelsea Nicholson

December 31, 2025

5  out of  5
rating by Chelsea Nicholson
"Josh made things a breeze and we are saving a whopping $206/month on our car insurance. Absolutely insane. We also bundled home and are saving $500 for the year. Everything was easy and not pushy."
We responded:
"Thank you for the 5-star review Chelsea! We are so glad we were able to get the coverage you need at a great price. Look forward to working together!"
Profile photo of Tricia Allen

Tricia Allen

December 30, 2025

5  out of  5
rating by Tricia Allen
"Josh is great. Saved us a bunch of money. At Fallbrook, go check them out."
We responded:
"Thank you for the review Tricia! Our team appreciates you and we love setting our clients up with the coverage they need at a great price! Thanks for stopping in today!"
Profile photo of Kevin Sheen

Kevin Sheen

December 30, 2025

5  out of  5
rating by Kevin Sheen
"The team at Shawn Kreifels has been great. They worked with us to get us the coverage we need, while also finding us significant financial savings compared to our previous provider."
We responded:
"Thank you for your 5-star review Kevin! My State Farm team and I are happy to be your good neighbor and look forward to working with you for many years to come!"
Profile photo of Leann Galusha

Leann Galusha

December 22, 2025

5  out of  5
rating by Leann Galusha
"Cody was very professional, informative and helpful with my questions. He responded in a timely manner."
We responded:
"Thank you for the 5-Star review Leann. We greatly appreciate you! We are here to help however we can. "
Profile photo of David Steiner

David Steiner

December 19, 2025

5  out of  5
rating by David Steiner
"Angie was professional and ultra-helpful helping me sort out adding a new vehicle while temporarily keeping the old one on policy until sold. Even took additional changes in stride when I called back with a forgotten address update on one of our drivers an hour later. Thanks!"
We responded:
"Thank you for the 5 Star review David! Thank you for the feedback as we aim to deliver extraordinary customer service! We have worked together for a long time and appreciate you and your family! "
Profile photo of Tyler Van Winkle

Tyler Van Winkle

December 11, 2025

5  out of  5
rating by Tyler Van Winkle
"Wonderful customer service and helped me decide what is best based on affordability and to have enough coverage for the unknowns in life. Would highly recommend them!!!"
We responded:
"Thank you for the review Tyler! Our team is here to help set up your risk management program and plan for your future. We provide options so you can select the coverage that meets your needs and fits you budget for those unforeseen situations and position you for the future. We appreciate you! "
Profile photo of Rick Bowen

Rick Bowen

December 11, 2025

5  out of  5
rating by Rick Bowen
"I have been with Shawn over 30 years now. Everything i have ask of them has been done in a timely matter. It is also done right. When I go into the office always a smile. Always helpful on quotes if your looking for a new car. Great people great place."
We responded:
"Rick....we have been through a lot together over years! Greatly appreciate you and honored to be you agent! Thank you!"
Profile photo of Kim Tyler

Kim Tyler

December 10, 2025

5  out of  5
rating by Kim Tyler
"Excellent customer service! Highly recommend!!!"
We responded:
"We appreciate you and your family Kim! Our team aims to deliver outstanding customer service and make insurance simple for our clients. Thank you!"
Profile photo of Clayton Welch

Clayton Welch

December 5, 2025

5  out of  5
rating by Clayton Welch
"As most hope, I hoped that I was paying for insurance that I never had to use. Unfortunately, this year I had to utilize the insurance that I paid for, and make some claims. The process, the patience, support, and understanding of my situation, given to me by the State Farm agents in the office, was nothing short of wholesome. Never once was I treated like “just another claim” or even just another customer, it made me feel human. There was no pushback on a good majority of the process, and everything was handled in a timely and well communicated manner. And even though I was very upset, they reiterated that accidents happen, and just like a good neighbor, state was there."
We responded:
"Thank you for the review Clayton! We appreciate the feedback as claims can be stressful. We aim to make the process as seamless as possible to assist and make sure you are taken care of. So glad we had all of your coverage set up so you were adequately protected! We appreciate you Clayton!"
Profile photo of Christopher Hattrup

Christopher Hattrup

December 2, 2025

5  out of  5
rating by Christopher Hattrup
"State Farm has done a good job with me so far, and I have been a customer now for the past six months. They have been honest about what my coverage and premiums would be, and I really appreciate that. I find their explanation to always be thorough and helpful. So far, things have been quite reasonable. I even received a decrease in my premium this pay period. When does that ever happen? I was pleasantly surprised, and am appreciative that at least so far, there has been nothing unforeseen that has happened, which I have unfortunately experienced with other insurance companies."
We responded:
"Thank you for the 5 Star review Chris! We appreciate you. Our goal is to make insurance simple and provide all of the details and options. We assist you in selecting the coverage you need to meet your unique needs before you have an incident occur. We look forward to helping you with your insurance needs for many years to come!"
Profile photo of Wade Goering

Wade Goering

December 1, 2025

5  out of  5
rating by Wade Goering
"Shawn and his team were able to find significant savings for our home and auto insurance. Joshua was thorough in his explanations and was able to accommodate our particular needs. I've already told multiple people about our experience!"
We responded:
"Thank you for the 5 Star review Wade. So glad we were connected and able to meet your unique needs at a savings! Appreciate you sharing our name with others and look forward to working together through all that changes along the way in the years to come."
Profile photo of C. D. WILLIAMS

C. D. WILLIAMS

November 13, 2025

5  out of  5
rating by C. D. WILLIAMS
"I'm a long-term client and I create an above average amount of policy changes annually. All of the team members I've worked with at Shawn Kreifels' agency have been very friendly, prompt, knowledgeable and thorough. They earned my 5 Star rating and I give them the highest recommendation!"
We responded:
"Thank you for the 5 Star review Craig. Have worked with your family for a long time and been through a lot of scenarios together. Our team appreciates you and we are honored to be your agency of choice. Always a pleasure working with you!"