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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Schmidt

February 3, 2026

5  out of  5
rating by David Schmidt
"Rossi is so helpful and positive; everyone at State Farm makes that which seems confusing, less so :)"
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Fred

January 29, 2026

5  out of  5
rating by Fred
"I called Shawn's office to get a quote, I compared it to several others and decided to go with State Farm. I worked with Angie who was wonderful to work with. I had a technical issues with accessing my online account which took All State's Corporate tech support and Angie who both had to make changes on their side. I figured this is take a while but low and behold it was completed the same day. Angie even called me back to make sure I had online access, nice job, thanks!"
We responded:
"Appreciate the review Fred! We always say there is insurance and then there is Shawn Kreifels State Farm Insurance. We leverage the personal local office with the largest insurer behind us. Look forward to working together for many years!"
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Kathy H

January 27, 2026

5  out of  5
rating by Kathy H
"Friendly, helpful, and lower premiums"
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Denise Borgmann

January 19, 2026

5  out of  5
rating by Denise Borgmann
"So appreciate the staff at Shawn Kreifels State Farm office, they're always so pleasant and helpful. Thank you Josh for spending time with us going through all the details and options for our homeowners policy."
We responded:
"Thank you for the review Denise. We have worked together for my entire career, time flies!! Fortunate to have great clients like you to work with! Our team is always available to make sure your coverage keeps up with any new things that happen in your life."
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Tad Hunt

January 5, 2026

5  out of  5
rating by Tad Hunt
"Great focus on building relationships. Detailed and positive never managed down previous carrier focused on SF and what it can do to meet our families needs"
We responded:
"We appreciate you and are excited to work with you family. Our agency prides itself on building relationships, educating on options to protect your family and reviewing your needs as your life changes. Looking forward to working together for many years!"
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Chelsea Nicholson

December 31, 2025

5  out of  5
rating by Chelsea Nicholson
"Josh made things a breeze and we are saving a whopping $206/month on our car insurance. Absolutely insane. We also bundled home and are saving $500 for the year. Everything was easy and not pushy."
We responded:
"Thank you for the 5-star review Chelsea! We are so glad we were able to get the coverage you need at a great price. Look forward to working together!"
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Tricia Allen

December 30, 2025

5  out of  5
rating by Tricia Allen
"Josh is great. Saved us a bunch of money. At Fallbrook, go check them out."
We responded:
"Thank you for the review Tricia! Our team appreciates you and we love setting our clients up with the coverage they need at a great price! Thanks for stopping in today!"
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Kevin Sheen

December 30, 2025

5  out of  5
rating by Kevin Sheen
"The team at Shawn Kreifels has been great. They worked with us to get us the coverage we need, while also finding us significant financial savings compared to our previous provider."
We responded:
"Thank you for your 5-star review Kevin! My State Farm team and I are happy to be your good neighbor and look forward to working with you for many years to come!"
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Leann Galusha

December 22, 2025

5  out of  5
rating by Leann Galusha
"Cody was very professional, informative and helpful with my questions. He responded in a timely manner."
We responded:
"Thank you for the 5-Star review Leann. We greatly appreciate you! We are here to help however we can. "
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David Steiner

December 19, 2025

5  out of  5
rating by David Steiner
"Angie was professional and ultra-helpful helping me sort out adding a new vehicle while temporarily keeping the old one on policy until sold. Even took additional changes in stride when I called back with a forgotten address update on one of our drivers an hour later. Thanks!"
We responded:
"Thank you for the 5 Star review David! Thank you for the feedback as we aim to deliver extraordinary customer service! We have worked together for a long time and appreciate you and your family! "
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Tyler Van Winkle

December 11, 2025

5  out of  5
rating by Tyler Van Winkle
"Wonderful customer service and helped me decide what is best based on affordability and to have enough coverage for the unknowns in life. Would highly recommend them!!!"
We responded:
"Thank you for the review Tyler! Our team is here to help set up your risk management program and plan for your future. We provide options so you can select the coverage that meets your needs and fits you budget for those unforeseen situations and position you for the future. We appreciate you! "
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Rick Bowen

December 11, 2025

5  out of  5
rating by Rick Bowen
"I have been with Shawn over 30 years now. Everything i have ask of them has been done in a timely matter. It is also done right. When I go into the office always a smile. Always helpful on quotes if your looking for a new car. Great people great place."
We responded:
"Rick....we have been through a lot together over years! Greatly appreciate you and honored to be you agent! Thank you!"
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Kim Tyler

December 10, 2025

5  out of  5
rating by Kim Tyler
"Excellent customer service! Highly recommend!!!"
We responded:
"We appreciate you and your family Kim! Our team aims to deliver outstanding customer service and make insurance simple for our clients. Thank you!"
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Clayton Welch

December 5, 2025

5  out of  5
rating by Clayton Welch
"As most hope, I hoped that I was paying for insurance that I never had to use. Unfortunately, this year I had to utilize the insurance that I paid for, and make some claims. The process, the patience, support, and understanding of my situation, given to me by the State Farm agents in the office, was nothing short of wholesome. Never once was I treated like “just another claim” or even just another customer, it made me feel human. There was no pushback on a good majority of the process, and everything was handled in a timely and well communicated manner. And even though I was very upset, they reiterated that accidents happen, and just like a good neighbor, state was there."
We responded:
"Thank you for the review Clayton! We appreciate the feedback as claims can be stressful. We aim to make the process as seamless as possible to assist and make sure you are taken care of. So glad we had all of your coverage set up so you were adequately protected! We appreciate you Clayton!"
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Wade Goering

December 1, 2025

5  out of  5
rating by Wade Goering
"Shawn and his team were able to find significant savings for our home and auto insurance. Joshua was thorough in his explanations and was able to accommodate our particular needs. I've already told multiple people about our experience!"
We responded:
"Thank you for the 5 Star review Wade. So glad we were connected and able to meet your unique needs at a savings! Appreciate you sharing our name with others and look forward to working together through all that changes along the way in the years to come."
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C. D. WILLIAMS

November 13, 2025

5  out of  5
rating by C. D. WILLIAMS
"I'm a long-term client and I create an above average amount of policy changes annually. All of the team members I've worked with at Shawn Kreifels' agency have been very friendly, prompt, knowledgeable and thorough. They earned my 5 Star rating and I give them the highest recommendation!"
We responded:
"Thank you for the 5 Star review Craig. Have worked with your family for a long time and been through a lot of scenarios together. Our team appreciates you and we are honored to be your agency of choice. Always a pleasure working with you!"
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Chad Hanthorn

November 11, 2025

5  out of  5
rating by Chad Hanthorn
"Super easy to work with. Not pushy when sharing info on new coverage and lets you decide what works best for you."
We responded:
"Thank you for the review Chad. Your comment is spot on, we aim to look at your unique situation, discuss what you have, what we are protecting, options that are available and how you want prospective situations to play out so you have the coverage you need and want. We appreciate working with your family for over a decade! "
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Michael Lohr

November 10, 2025

5  out of  5
rating by Michael Lohr
"I want to take a moment to recognize the outstanding service provided by Shawn, our insurance agent. From the very beginning, Shawn demonstrated a level of professionalism, knowledge, and genuine care that went far beyond our expectations. Shawn took the time to understand our unique needs, patiently walked us through every option, and made sure we felt confident in our coverage decisions. He explained complex terms in a way that was easy to grasp, and his recommendations were always thoughtful and tailored, not just cookie-cutter advice. What truly set Shawn apart was his responsiveness and follow-through. Whether it was answering late-day questions, adjusting policies on the fly, or proactively checking in to ensure everything was running smoothly, Shawn was always one step ahead. His calm demeanor and can-do attitude made the entire process seamless and stress-free. Thanks to Shawn, we not only have the right coverage, we have peace of mind. He’s a true asset to your team, and we’re incredibly grateful for his support. Five stars across the board. We would recommend Shawn to anyone looking for an insurance agent who genuinely cares and delivers exceptional service."
We responded:
"Mike, I am so glad we connected and were able to review your unique situation and provide the protection you and your family needed. I appreciate your 5 Star Google review as you outlined the details of what our team aims to do for our clients every day. Appreciate you and look forward to working together! "
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Phillip Cowick

October 8, 2025

5  out of  5
rating by Phillip Cowick
"This State Farm office has been incredible to work with. We have both home and auto policies, and have been with them for over a year. Rossi is always kind and professional when she helps us with any policy changes! Thank you!"
We responded:
"Thank you for the 5 star review Phil! Our team appreciates your trust in our office to provide protection for your home and auto and look forward to working together for many years to come. Thanks again!"
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Dragonick

October 3, 2025

5  out of  5
rating by Dragonick
"I called with urgency needing some document and Angie quickly answered helped me speedily. A+ Customer service"
We responded:
"Thank you so much for the 5 star review. Our team is dedicated to providing prompt service and making insurance SIMPLE for our clients. Appreciate you!"
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Michelle Bellamy

September 25, 2025

5  out of  5
rating by Michelle Bellamy
"I have been a customer of Shawn Kreifel's State Farm office for several years and have always been very pleased with the service I get. I prefer to email questions instead of calling and they always respond quickly with all of the details I need. They recently helped me save money on my total insurance bill which I greatly appreciated."
We responded:
"Michelle, thank you for taking the time to share your thoughts! We’re so glad to know you’re very pleased with the service at our State Farm office! We always enjoy working with you! Stop-in the office, call, e-mail or text; we are here to help! Thanks again!"
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Steve Woitaszewski

September 9, 2025

5  out of  5
rating by Steve Woitaszewski
"Always great help"
We responded:
"Appreciate you Steve! Our team is here to help ensure you have the coverage you need and help make the claims process as smooth as possible when something happens. It's a pleasure working with you and Judy! "
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Anthony Van Winkle

September 4, 2025

5  out of  5
rating by Anthony Van Winkle
"A customer service was top-notch and I got the best price in town."
We responded:
"Thank you for the review AJ. So glad we were able to get you set up with great coverage at a great rate! "
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Mark Bartolome

August 29, 2025

5  out of  5
rating by Mark Bartolome
"Rossi did a great job of getting us in the right coverages."
We responded:
"Thanks for the 5 Star review Mark. Our team is dedicated to making sure you have the coverage you need at the best rate. Appreciate working with you and your family!"
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christopher betts

August 11, 2025

5  out of  5
rating by christopher betts
"I have been with Shawn’s office for 4 years now and my parents have been with him for as long as I can remember. If I’ve ever had an issue I can call his office and regardless of who answers I never feel like my concerns don’t matter. Now my wife has also joined the Shawn Kreifels State Farm team. I signed the lifer box and am happy to have him as my agent!"
We responded:
"Appreciate you and your family Chris! Look forward to continuing to help you and your extended family through life's milestones for many years to come."