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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelly Barcel

Kelly Barcel

October 18, 2024

5  out of  5
rating by Kelly Barcel
"Rossi is always so helpful! They are all super nice and any issues we’ve had, it’s always been done effectively and efficiently. Highly recommend!"
We responded:
"Thank You Kelly! We appreciate being the company and agency of choice to protect your family! Our team strives on delivering the best service! Thank You!"
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Sue Clark

October 10, 2024

5  out of  5
rating by Sue Clark
"Worked with Monica, and she was extremely helpful and kind. The people that I met were very friendly. I am so glad I picked that office and that company for my auto and renters insurance."
We responded:
"Thank you, Sue! We are so thankful that we get to work with you too. Our team is determined to help make insurance simple for our clients and to build long term relationships. Appreciate you!"
Profile photo of Deb Swanson

Deb Swanson

September 26, 2024

5  out of  5
rating by Deb Swanson
"Monica was so helpful explaining my Auto and renters insurance needs. Coverage is great and now l have switched over to Shawn Kreifels at state farm! Thank you for all your help."
We responded:
"Thank you Deb! We have an awesome team here, aimed at helping to make insurance simple and helping to make sure coverage is set up to meet your unique needs. We appreciate you and look forward to serving you or many years!"
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Sharon Miller

August 20, 2024

5  out of  5
rating by Sharon Miller
"Informative & welcoming representative. Explained difference in coverages & got me a lower premium & higher coverages."
We responded:
"Thank you for your review! We strive to make insurance easy and understandable. So happy were able to provide you with better coverage and at great rate! Appreciate you!"
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Nicole Frye

July 13, 2024

5  out of  5
rating by Nicole Frye
"5 stars all around. 🌟Courtney 🌟 is 🌟AWESOME🌟 Check them out for all your insurance needs!!!"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our agency and that Courtney provided exceptional service. We appreciate your recommendation and look forward to continuing to meet all of your insurance needs."
Profile photo of Nessa Varga

Nessa Varga

June 19, 2024

5  out of  5
rating by Nessa Varga
""Contacted Shawn Kreifels' office for auto and home quoted. They were fast and efficient and made sure to answer all of my questions!""
We responded:
"Thank you Nessa! Appreciate you!"
Profile photo of Bailey Neville

Bailey Neville

May 7, 2024

5  out of  5
rating by Bailey Neville
"I get both my auto and renters insurance through Shawn! Rossi in his office is always the most helpful and I wouldn’t want insurance coverage from anyone else!!"
We responded:
"Thank you Bailey. We've been working with you for several years now. Our amazing team appreciates you!"
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Garret moudry

March 25, 2024

5  out of  5
rating by Garret moudry
"Leaving a review on behalf of Rossi. Rossi has been the most supportive, knowledgeable, and the most helpful to us. Rossi is always going above and beyond. Will continue to stay insured with State Farm, with employees like Rossi!"
We responded:
"Thanks Garret! Appreciate working with your family! I completely agree, our team and Rossi are amazing! The do all they can to understand each clients unique situation and provide solutions to meet their needs."
Profile photo of Shelby Burch

Shelby Burch

March 22, 2024

5  out of  5
rating by Shelby Burch
"I was looking for renters and auto insurance, and Cleve was so helpful! I was able to compare quotes and find rates that worked well within my budget. Overall, it was an easy process. Thank you, Shawn Kreifels State Farm!"
We responded:
"Thanks Shelby! Appreciate you and looking forward to working with through all that lies ahead! Thank You!"
Profile photo of Gina Germer

Gina Germer

March 6, 2024

5  out of  5
rating by Gina Germer
"Recently, we were looking for a new insurance company for home and auto policies for our family. We decided on Shawn Kreifels and State Farm. Shawn and Monica made our experience with changing insurance companies a positive one. All of our questions and concerns were addressed timely and the transition was an easy one. Thanks to Shawn and his team for top notch customer service."
We responded:
"Thank you Gina. SO glad we connected and were able to help protect your family. Looking forward to working together for many years :) Appreciate you!"
Profile photo of Susan Hoover

Susan Hoover

February 3, 2024

5  out of  5
rating by Susan Hoover
"Rossi was a great help getting me set up renters insurance for my elderly parent. I got a quote quickly and was able to finalize and pay efficiently!"
We responded:
"Thank you, Susan! Appreciate you and honored to provide protection for your family!"
Profile photo of Jason Benes

Jason Benes

January 26, 2024

5  out of  5
rating by Jason Benes
"Shawn and the staff always answer any questions I have and do a great job following up with me."
We responded:
"Thank You Jason! It's an honor to be your agent and help you and your family! Appreciate you guys!"
Profile photo of Darin Baumgartner

Darin Baumgartner

January 16, 2024

5  out of  5
rating by Darin Baumgartner
"Went over insurance coverages with Shawn. I had a lot of questions and he made sure to answer them all. Friendly people to work with."
We responded:
"Thanks Darin! Appreciate you!"
Profile photo of Ryan Hoover

Ryan Hoover

January 16, 2024

5  out of  5
rating by Ryan Hoover
"Came in and went over insurance coverages for my small business with Shawn. He answered all of my questions and I felt confident in the answers he provided. Everyone in the office was very nice."
We responded:
"Thank you Ryan. We appreciate working with you and excited to see your small business grow!"
Profile photo of Melissa Delaney

Melissa Delaney

January 16, 2024

5  out of  5
rating by Melissa Delaney
"I recently switched my State Farm Insurance office to Shawn Kreifels from an out of town office that I had been with for 13 years. I have been wanting to have a more local agency for practicality and access but was really dreading switching because of the issues that I was anticipating…I am beyond thrilled with the transition. All of my questions have been answered and the professionals that work with Shawn are knowledgeable and have made my experience extremely pleasant. Huge shout out to Rossi S. for holding my hand every step of the way…5 star rating in every capacity!"
We responded:
"Thank you Melissa! We are excited to work with you and fortunate to have Rossi as part of our awesome team!"
Profile photo of Kristen Crandall

Kristen Crandall

January 16, 2024

5  out of  5
rating by Kristen Crandall
"Great group of people that truly care"
We responded:
"Thank you Kristen we appreciate you!"
Profile photo of Nikki DeBoer

Nikki DeBoer

December 19, 2023

5  out of  5
rating by Nikki DeBoer
"Courtney is A Mazing! Thanks for all u do!"
We responded:
"Thank you Nikki! We do have a pretty amazing team here :) Appreciate the relationship we've built and to be able to serve your family for over 20 years and counting.... "
Profile photo of Lygia Berney

Lygia Berney

November 3, 2023

5  out of  5
rating by Lygia Berney
"Everyone is super helpful and really nice"
We responded:
"Thank you Lygia! We love working with your family!"
Profile photo of Spencer Nelson

Spencer Nelson

March 23, 2023

5  out of  5
rating by Spencer Nelson
"Shawn has provided us a number of products over many years! Have always been satisified with the insurance we have and timely response when we ever have to make a claim!"
We responded:
"Thanks Spencer! We love working with great families like yours! Appreciate your trust in us to protect your family!"
Profile photo of Angie Dougherty

Angie Dougherty

March 7, 2023

5  out of  5
rating by Angie Dougherty
"Shawn has been so great to work with. We have always used State Farm. We switched agents when ours retired and he made that process absolutely seamless! Shawn goes above and beyond for us to make sure we are getting the maximum benefit out of our policies. I don’t feel like he’s ever trying to “up sale” on something we don’t need while keeping us informed on the best policy for our needs. He will check in with us to see if we need anything and even asks about our kids! If you’re in the market for a new agent, Shawn will take very good care of you!"
We responded:
"Thank you so much Angie! It's an honor to help your amazing family. Looking forward to helping protect the Dougherty family for years to come!"
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wanda Holbrook

March 7, 2023

3  out of  5
rating by wanda Holbrook
"People really nice and helpful insurance to expensive"
We responded:
"Wanda, thank you for the opportunity to get to know you and review your insurance needs. State Farm has been the number #1 auto and home insurer for over 80 years by providing high quality coverage and detailed risk analysis for our clients. Time has a way of changing things, so our hope is that we can help you in the future. "
Profile photo of Cindy Johnson

Cindy Johnson

January 6, 2023

5  out of  5
rating by Cindy Johnson
"My family has had the pleasure of working with Shawn Kreifels and State Farm for over a decade. We have always received excellent service and support. I would recommend this agency to anyone who needs insurance."
We responded:
"Thank you Cindy! Appreciate you and honored to be your agent!"
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jenny tran

November 10, 2022

5  out of  5
rating by jenny tran
"Genius marketing, thank you for the Scooter's gift card. I'll definitely keep you in mind for any coverage I might need in the future."
We responded:
"Thank you Jenny! We appreciate your support of the Fallbrook Scooters location and any of the other local Fallbrook Businesses! Enjoy your Scooters on us and we hope to help you in the near future!"
Profile photo of Jared Schulze

Jared Schulze

October 28, 2022

5  out of  5
rating by Jared Schulze
"They made switching to State Farm from my previous Insurance Company effortless. Helpful and friendly agents and staff. Saved money on my car insurance!"
We responded:
"Thank you so much for the review. We aim to make insurance simple and to make sure you are adequately protected at a great rate. Appreciate you!"
Profile photo of Ann Dohmen

Ann Dohmen

August 29, 2022

5  out of  5
rating by Ann Dohmen
"I moved to State Farm after connecting with Shawn, as he made me feel like I was a priority. Which coming from my previous independent insurance agent, was a great positive change. I have had consistent, top notch service with every question I've asked or claim I have had to file. I will recommend Shawn any day of the week, he's got you covered!"
We responded:
"Thank you Ann! So glad we connected and we love serving you and your family!"